A practical workflow for buyers, builders, architects and owner builders
Updated: 22 September 2026A window and door package becomes easier to manage when the buyer can see what happens at each stage and who is expected to act. This guide explains the general RS Doors & Windows workflow from the first project information through quotation, drawings, production, delivery, installation and after-sales assessment. It is written for planning and comparison; the final quotation, approved drawings, project terms and formal Warranty control the specific project.
The main decision is made early: will the project be supply-only, with the customer or a designated installer managing installation, or will the quotation include RS-coordinated local installation? That choice sets how measurement, site readiness, payment, handover and after-sales responsibilities are handled.
Quick answer
RS’s general project path runs from a usable project brief to quotation and configuration review, measurement or site-condition checks where needed, approved drawings, production, delivery and installation where included, followed by after-sales assessment. The current quotation, approved drawings, project terms and formal Warranty control the exact scope for each project.
For a project consultation or quote request, use the RS contact page.
1 Start with a usable project brief
A useful initial brief includes architectural drawings or an opening schedule, approximate or confirmed dimensions, opening types, glass intent, colour and hardware preferences, delivery address and the required programme. For a renovation, also describe the existing frames, wall conditions and surrounding finishes. The more complete the brief, the more clearly the supplier can define the proposed system and the items that still need site confirmation.
For project-level energy and building requirements, buyers can cross-check NSW BASIX and the Australian Building Codes Board NCC 2022.
For general Australian glass and window buyer guidance, see AGWA consumer guidance.
RS86, RS105 and RS138 represent different product roles rather than equivalent starting points. RS86 is a practical starting point for residential and light-commercial non-thermally broken work; RS105 is a higher-spec commercial thermally broken option; and RS138 is a slimline sliding series for briefs where narrow sightlines are a design priority, including higher-end projects. The product schedule gives design ranges for particular window and door types, while the approved drawings and quotation confirm the proposed size, glass, hardware, transport method and site conditions.
The current RS windows range and RS doors range show the product categories that can be discussed against the project brief.
2 Review the quotation and agreed service scope
Before accepting a quote, compare the scope line by line. Record the proposed series and configuration, glass, finish, hardware, screens, delivery term, measurement, drawings, installation, site access assumptions, exclusions and after-sales contact route. If a third party will install the product, the quote should clearly define the respective responsibilities of RS and the installer.
| Package | Typical commercial shape | What the buyer should confirm |
|---|---|---|
| Supply-only | The customer or designated installer receives the products and manages site installation. | Who measures, who installs, who manages fixing and sealing, how delivery is signed for, and who adjusts the product on site. |
| Supply and install | RS coordinates local installation for the agreed project scope in Sydney, Melbourne or Adelaide. | The installation area, site readiness, access, handover checks and any adjacent-trade responsibilities to be allocated in the project scope. |
The exact commercial terms always come from the current quote and order. The general reference materials describe 40 percent upfront and 60 percent before dispatch for supply-only work. For a package that includes installation, they describe 40 percent upfront, 50 percent when the goods reach the Australian warehouse and 10 percent after the agreed delivery and installation work is complete. The written project terms control if the quote uses a different arrangement.
3 Confirm the site and approve the drawings
For projects that include installation, RS may arrange a site measure or site-condition check. This matters particularly in renovations, where existing openings, lintels, walls, floors and surrounding finishes can vary from the original drawings. The check should identify the conditions that affect the proposed frame, sill, threshold, fixing and access.
After the quotation is accepted and the required prepayment is received, RS prepares the project drawings and specification details. The buyer, builder or architect should review the dimensions, opening direction, glass, hardware, finish, thresholds and any other agreed detail. Production should begin only after the drawings and specifications have been confirmed. Any post-approval change is reviewed against price, materials and programme before production proceeds.
4 Production and quality checking
Once the project information and drawings are confirmed, RS moves the package into production and pre-delivery quality checking. The practical purpose of this stage is to ensure that the items being packed and transported match the approved scope. Buyers should keep the approved drawings and opening schedule available for delivery and installation checks.
The compliance evidence should be read at configuration level. RS StandardsMark licence SMK40453 is issued to Australia RS Doors & Windows Pty Ltd for AS 2047:2014 windows and external glazed doors within the licence Schedule. Installation is addressed separately in the project scope. Where a performance report or WERS result is used, it should identify the exact tested frame and glass combination, with RS85 results tied to the RS85 configuration shown in the report.
Cross-check the standard, certification register and energy-rating method through Standards Australia AS 2047-2014, SAI Global Certification Register and AGWA WERS overview.
5 Delivery, storage and site readiness
The quotation can use EXW, FOB, CIF or DDP delivery terms. Those terms affect who arranges transport, where delivery occurs and which party is responsible for transport and delivery at each stage. For supply-only work, the customer or designated installer should be ready to receive, inspect and safely store the products before installation.
| Planning item | Reference information | Condition to keep with the project record |
|---|---|---|
| General programme | About 10 to 12 weeks for Sydney and Melbourne; Adelaide is generally about 14 to 16 weeks. | The reference starts after confirmed drawings and the required prepayment; transport route, configuration and project conditions may change it. |
| Factory storage | Up to 30 days of free storage is described for the domestic factory. | Confirm the arrangement in the quote if the building programme changes. |
| Arrival storage | Up to 14 days of free storage may apply after arrival for DDP to site; DDP to warehouse is governed by its written delivery terms. | The delivery term and written quote control the storage condition. |
| Site access | The site should provide safe access, a suitable unloading path and a ready opening before delivery or installation. | Confirm which access, lifting, protection, disposal or adjacent-trade items are included in the agreed RS scope. Allocate other site or trade items to the appropriate party in writing. |
Use the lead-time reference as a planning range and confirm the current order date after drawings, payment, transport and site readiness are known.
6 Installation and handover
For an included installation, the RS-coordinated local installation team checks the site and products, installs and fixes the units within the agreed scope, adjusts the operation and hardware, and completes a practical inspection with the responsible site person or customer. The exact sequence can change with the building and access conditions.
The agreed RS installation scope covers the window and door work expressly included in the project documents. Adjacent finishes, structural alterations, specialist access or lifting, protection, disposal and making-good are separate site or trade items unless expressly included. The quote or project plan should allocate those items to the relevant party before installation. A clear handover records what RS installed and checked, along with any remaining site or trade responsibilities.
For supply-only work, the customer or designated installer manages installation and final adjustment. This scope is recorded up front so product and installation responsibilities can be assessed clearly if after-sales support is requested.
7 After-sales support and assessment
When after-sales support is requested, clear project information helps RS assess the request efficiently. Send the project address, product location or identifier, a short description of the matter and clear photographs or video. RS can then review the project information, determine whether a site inspection is needed and identify the appropriate next step, which may include guidance, adjustment, repair, replacement, resupply or further review.
For current contact details and service enquiries, see the RS contact page.
| Service request | General assessment path described in the current materials |
|---|---|
| Transport condition identified on delivery | Review delivery responsibility and, where it sits with RS, arrange the appropriate repair or replacement under the project terms. |
| Operation or adjustment request | Assess the product, installation and site conditions. Where the matter falls within product or RS-installation responsibility, arrange the appropriate adjustment or repair; work outside the agreed RS scope is handled under the applicable project terms. |
| Component or hardware request | Verify the supplied package and arrange any required resupply of the relevant material or hardware. |
| Dimensional discrepancy | Check the supplied item against the approved drawings and arrange the appropriate corrective action where required. |
| Site or environment-related enquiry | Review the actual condition and the project Warranty before confirming the appropriate treatment and responsibility. |
RS reviews each service request against the product, transport, installation, site conditions and available evidence. Where further review is needed after the initial assessment or site visit, the information can be reassessed and the next action agreed. Timing depends on the evidence, site access, parts and the nature of the request.
8 Warranty and project conditions
The formal project Warranty controls the coverage and conditions. RS warranty information describes ten-year coverage for powder coating and aluminium frames and seven-year coverage for Australian-brand hardware on standard projects. Project-specific terms for glass and special environmental or use conditions should be confirmed in the formal Warranty. Coverage is assessed against the product, project conditions and Warranty terms.
A buyer should keep the quote, approved drawings, delivery record, handover record and Warranty together. Those documents make later responsibility assessment much faster than a general description of the product alone.
Questions buyers often ask
What should I send for a detailed quote?
Send drawings or a window schedule, approximate sizes, opening types, glass intent, colour and hardware preferences, delivery address and the required programme. For a renovation, include information about the existing opening and surrounding finishes.
When are measurements and drawings done?
For an installation project, a site measure or site-condition check may be arranged. After quote acceptance and the required prepayment, project drawings are prepared for review. The confirmed drawings and specifications become the production basis.
Where does RS coordinate local installation?
The current service information describes RS-coordinated local installation in Sydney, Melbourne and Adelaide. For other locations, the available service scope is confirmed in the project quotation and terms.
How should I request after-sales support?
Provide the project address, product location or identifier, a description of the matter and clear photos or video. This allows RS to review the product, installation and site conditions and identify the appropriate next step.
How is after-sales responsibility assessed?
After-sales responsibility is assessed against the product, transport, installation, site conditions and the formal Warranty. A confirmed product or RS-installation matter within the agreed scope can be addressed under the applicable service or Warranty terms; work arising from third-party installation or outside the agreed RS scope is assessed separately and may require separate service pricing where applicable.
Which documents govern my project?
The current quotation, approved drawings, order or contract and formal Warranty govern the project. Ask RS to clarify any difference before accepting the order.
About the publisher
This article is published by RS Doors & Windows, the customer-facing brand of Australia RS Doors & Windows Pty Ltd (ABN 59 629 271 227). RS is an Australian-registered aluminium window and door supplier with showroom and service locations in Sydney (Belmore), Melbourne (Clayton) and Adelaide (Marleston). Local consultation, measurement, delivery, installation and after-sales services are provided in Sydney, Melbourne and Adelaide; for other Australian locations RS supplies product only, and installation can be discussed on a project basis.
Our published AS 2047 evidence — StandardsMark certificate SMK40453 and the scope set out in its Schedule — is available on our certification page, and completed projects across Sydney, Melbourne and Adelaide are listed in our project showcase.
Last updated: 13 October 2026.
Update signal
Prepared for customer and publication review on 22 September 2026. The workflow is a general planning guide; project-specific terms may change with the product, site, location and service scope.